Certified Credit will be attending The Mortgage Collaborative’s “Live Large, Think BIG!” Conference in Dallas, Texas, where it will participate in the TMC Preferred Partner Solutions Showcase.
Every year, the Mortgage Collaborative brings together mortgage lenders from across the country to discuss ways to cut costs, streamline workflows, and enhance borrower engagement. Its annual conference also features some of the nation’s best-in-class vendor partners, who provide personalized support and exclusive discounts to TMC Members.
This year, award-winning mortgage solutions provider, Certified Credit, will be at TMC’s “Live Large, Think BIG!” conference. This event is taking place from Sunday, March 16th to Tuesday, 18th in Dallas Texas. During the TMC Preferred Partner Solutions Showcase, the Certified Credit team will present its revolutionary borrower retention solution, Cascade Alerts. This session, titled “Transforming Borrower Retention with Cascade Alerts,” is scheduled for Wednesday, March 17th from 1:00 PM to 2:15 PM CT in Room 1.
Cascade Alerts is an automated credit monitoring solution that helps lenders pinpoint when their past and present borrowers are shopping around for new mortgage loans, exploring their refinancing options, facing looming rate buydowns, or at risk of early payoffs. After receiving these timely alerts, lenders can proactively reach out and make a bid for their past borrowers’ repeat business. Cascade Alerts is easy to use and affordable — it integrates seamlessly with lenders’ loan origination systems (LOS) and pays for itself by preventing just one early payoff.
“We can’t wait to demonstrate the versatile applications of Cascade Alerts at TMC this year,” said Lucy Kereta-Block, Founder and CEO of Certified Credit. “In today’s competitive market, Cascade Alerts helps lenders get ahead and strengthen their borrower relationships by proactively addressing their needs. Our clients who leverage this solution consistently increase their revenues and enhance their operational efficiency.”
Along with highlighting its advanced solutions, Certified Credit will also give attendees the chance to experience its exceptional customer service first-hand. Last year, the company won the prestigious TMC 2024 Lender’s Choice Award for Best Customer Service. Certified Credit’s outstanding customer service is exemplified by the following statistics:
- Over 95% of its customer service calls are answered within 30 seconds.
- 75% of its credit supplement requests are completed on the same day.
- More than 50% of its manual VOE requests are fulfilled within two days.
- 95% of emails are responded to within an hour, often as quickly as 10 minutes.
- Its technology solutions boast an impressive 99.95% system availability.
- Its 100% onshore customer support team has an average of 10+ years of industry experience.
“We’re still so honored to have received the 2024 Lender’s Choice Award,” said Lucy Kereta-Block. “This recognition reflects our team’s commitment to unwavering customer support. Our goal for 2025 is to continue enhancing our solutions and providing strategic insights for our clients so they can navigate today’s market conditions with confidence.”
Certified Credit’s supportive team will be readily available throughout the TMC “Live Large, Think BIG!” conference to answer attendees’ questions and discuss its growing suite of lending solutions, which includes everything from affordable credit reports to robust fraud prevention tools.
About Certified Credit
Founded in 1968, Certified Credit is a leading mortgage solutions provider that designs advanced tech solutions to help lenders streamline their processes and grow their businesses. As a TMC preferred vendor, Certified Credit is known for its innovative, cost-effective solutions and exceptional customer service. To learn more, visit www.certifiedcredit.com or call 1-800-769-7615.
