Certified Credit will be attending the ICE Experience 2025 conference in Las Vegas, Nevada, where it will showcase its advanced technology and exceptional service.
Award-winning mortgage solutions provider Certified Credit is excited to announce its attendance at the ICE Experience 2025 conference, a premier event for mortgage professionals and industry experts. This event is taking place from Monday, March 10th, to Wednesday, March 12th, at the Wynn Las Vegas Hotel.
During the conference, Certified Credit will showcase its cutting-edge tech tools, including its powerful Encompass Partner Connect (EPC) integration for credit, verification of employment, undisclosed debt monitoring, fraud, and more. This integration allows mortgage lenders to access Certified Credit’s suite of solutions directly within the Encompass loan origination system, reducing the need for multiple logins and creating a frictionless experience.
“Seamless integration is critical in today’s fast-paced mortgage industry,” said Lucy Kereta-Block, Founder and CEO of Certified Credit. “Our EPC integration streamlines access to our powerful solutions, enabling lenders to close loans more efficiently while upholding exceptional service standards.” Some solutions that lenders can access through this EPC integration include:
- Affordable credit reports
- Verifications of income and employment
- Undisclosed debt monitoring
- Up-to-date flood zone determinations
- Fraud and risk mitigation tools, including ADV-120 reports and SSA-89 verifications
In addition to its recent EPC integration, Certified Credit also integrates its automated lead generation solution, Cascade Alerts, with Velocity, ICE Mortgage Technology’s powerful lead management software. Cascade Alerts helps lenders determine when their past and present borrowers are actively searching for new mortgage loan products. This low-cost solution pays for itself by preventing just one early payoff or by facilitating a few refinances.
While technology plays a crucial role in Certified Credit’s offerings, the company is equally committed to delivering unparalleled customer service. It prides itself in ensuring fast response times, timely verifications, and expert support, as demonstrated by these key performance indicators:
- Over 95% of Certified Credit’s customer service calls are answered within 30 seconds.
- 75% of its credit supplement requests are completed on the same day.
- More than 50% of its manual VOE requests are fulfilled within two days.
- 95% of its emails are responded to within an hour, often in as little as 10 minutes.
- Certified Credit’s tech solutions boast a 99.95% system availability.
The secret to Certified Credit’s success is its exceptional customer support team, which is staffed by onshore, in-house experts with an average of 10+ years of industry experience. Thanks to its outstanding customer service, the company recently earned the prestigious TMC 2024 Lender’s Choice Award for Best Customer Service.
“Today’s lenders face a growing list of challenges, from FICO’s price hikes to fluctuating market conditions,” explained Lucy Kereta-Block. “By offering cutting-edge technology and exceptional customer support, we help our clients overcome these challenges and thrive in an increasingly competitive lending landscape.”
Attendees of ICE Experience 2025 can experience the benefits of Certified Credit’s technology and services first-hand at Kiosk #10. The Certified Credit team will be available to conduct live demonstrations of their solutions, including the EPC integration, and to discuss how these solutions can help clients save money in 2025.
“We’re excited to show lenders how they can enhance their workflows, reduce costs, and improve their borrower experience with our customizable solutions,” said Lucy Kereta-Block. “By fully utilizing our innovative technology, our clients can streamline their expenses significantly while enhancing their customer service.”
Event attendees can schedule their complimentary cost-saving analysis or Cascade Alerts demo during ICE Experience 2025. They simply need to stop by Kiosk #10 or secure their time slot with Team Certified in advance.
About Certified Credit
With nearly four decades of mortgage industry experience, Certified Credit understands the nuanced needs of lenders in today’s market. It strives to support lenders’ success by offering a wide range of innovative solutions, including affordable credit reports, workflow optimization tools, flood zone determinations, fraud mitigation, and more. To learn more about Certified Credit, visit www.certifiedcredit.com or call 1-800-769-7615.
