We take the customer experience to the next level!
Our Customer Support team focuses on being available for support when you need us most and answering your questions as quickly as possible.
All of our Customer Support team members are FCRA Certified and cross-trained on all products. Call, email, or submit your supplements online via our website, or through your LOS. Borrowers should reach out to this team for conference calls.
Our Tech Support team has a deep understanding of credit systems and can assist you with more challenging technical or functional concerns.
Reach out to Tech Support to help you with password resets, LOS, POS, Fannie and Freddie issues, etc.
Our Client Success Managers are proactive partners dedicated to supporting your team's advancement.
Client Success ensures you get the most value from your relationship with Certified Credit, from initial onboarding through changes to your account setup, identifying training opportunities, product solutions, escalations and more.
Available 8am-6pm Eastern
Team email: firstname.lastname@example.org