These days, mortgage customers have high expectations. They desire a streamlined lending experience, start to finish. According to a study done by McKinsey & Company,1 the following components of customer service are critical to winning over mortgage applicants’ business: Speed – Customers want to work with lenders that offer fast prequalification. Transparency – Customers appreciate having access to their real-time … Read More
The mortgage and credit reporting industries are changing. What used to be considered a commodity, is now anything but! Today, a credit score is about people, families, and lasting memories. To support not only the modern, digital mortgage process but also this emotionally charged buying decision, it takes more than innovative products and technology. It takes a heart and a … Read More
The quality of your mortgage lending operations directly impacts the profitability and success of your business. When your mortgage lending operations are efficient and cost-effective, you can enjoy a better bottom line, enhanced customer experiences, and retention, improved loan quality, and scale up your business with ease. On the other hand, when your business operations need improvement, your business can’t … Read More
In a competitive market, quality leads can be hard to come by. So in this episode of Talk Data to Me, we are tackling the challenges of lead generation and qualification, including: How can lenders find quality leads easily and affordably? When you have a lead, how can you make sure they are qualified? If they aren’t, how … Read More
For experienced mortgage lenders, the scenario is all too common. But, just before their closing date, the borrower receives an email providing new instructions on how and where to wire the funds for their new home. They dutifully wire the funds, only to discover that the title company never received the wire transfer. What happened, and where did the money … Read More
This is a crowdsourced article. Contributors are not necessarily affiliated with this website and their statements do not necessarily reflect the opinion of this website, other people, businesses, or other contributors. With the growth of cybercrime and hacking, protecting sensitive information, such as social security numbers, bank account information, or personal data, is more critical than ever before. Investing in … Read More
